Gropik ("we", "us", "our", or "the Company") operates a hyperlocal delivery platform serving Guntur, Andhra Pradesh, offering fresh vegetables, groceries, batters, and daily essentials through a slot-based delivery model. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and services.
Important: Gropik is currently in early-stage operations and is not yet a registered legal entity. By using our services, you acknowledge this status and agree to the terms outlined in this policy.
1. Information We Collect
1.1 Information You Provide Directly
| Data Type | Status | Purpose |
|---|
| Phone Number | Mandatory | Account creation, authentication, order communication |
| Location Data | Mandatory | Service availability verification, delivery routing |
| Delivery Address | Optional (required for delivery) | Order fulfillment and delivery |
| Name | Optional | Personalization and customer service |
| Email Address | Optional | Account recovery and communication |
| Age and Gender | Optional | Service improvement and analytics |
1.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, mobile network information
- Usage Data: App features accessed, time spent on app, interaction patterns, search queries
- Location Information: Precise location (when permitted) and approximate location derived from IP address
- Log Data: IP address, browser type, access times, pages viewed, app crashes and system activity
2. How We Use Your Information
- Service Delivery: Creating and managing your account, processing orders, coordinating deliveries, and facilitating phone-based authentication
- Service Availability: Verifying that your location falls within our delivery zones and estimating delivery times
- Communication: Sending order confirmations, delivery slot notifications, order status updates, and customer support responses
- Platform Improvement: Analyzing usage patterns to enhance app functionality, optimize delivery routes, and improve product offerings
- Security & Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and abuse of our services
- Legal Compliance: Fulfilling our legal obligations and responding to lawful requests from authorities
3. Legal Basis for Processing
- Contractual Necessity: Processing required to provide services you've requested
- Legitimate Interests: Improving our services, preventing fraud, and ensuring platform security
- Consent: Where you have provided explicit consent for specific processing activities
- Legal Obligations: Compliance with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Delivery Partners: Name, phone number, and delivery address to facilitate order delivery
- Service Providers: Third-party vendors who assist with app hosting, analytics, notifications, and customer support
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, court order, or government regulation
- With Your Consent: Any other disclosure made with your explicit consent
5. Payment Information
Current Payment Method: Cash on Delivery (COD) only
We currently accept Cash on Delivery exclusively. When we introduce online payment methods in future, we will partner with PCI-DSS compliant payment gateways and update this policy accordingly.
6. Orders, Cancellation, Returns & Refunds
6.1 Cancellation Policy
- Orders may be cancelled only before packaging begins
- Once an order enters "Packaging" or "Out for Delivery" status, cancellation is not permitted
- Repeated cancellations may result in account restrictions
6.2 Returns & Refunds
No General Returns: Due to the perishable nature of our products, we do not accept general returns or offer routine refunds.
Exceptions: Refunds or replacements will be considered exclusively for: damaged or spoiled items, incorrect items delivered, missing items, or quality issues.
Claim Process: Report within 2 hours of delivery with photographic evidence and order details.
7. Intellectual Property & Content
- Product Images: Sourced from online resources, stock platforms, and supplier catalogs for illustrative purposes only
- Representation Only: Actual products may vary in appearance, size, color, or packaging
- Trademarks: Brand names displayed to identify products only — they belong to their respective owners
8. Data Security
We implement industry-standard security measures including SSL/TLS encryption, OTP-based authentication, access controls, and secure cloud infrastructure.
⚠️ No security system is completely infallible. Never share your OTP codes and report any suspicious activity immediately.
9. Data Retention
- Account Data: Retained while active and for up to 90 days after deletion
- Transaction Records: Retained for 7 years as required by financial regulations
- Communication Logs: Retained for up to 2 years
- Analytics Data: Aggregated and anonymized — may be retained indefinitely
10. Your Rights and Choices
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your account and personal data
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us using the information in Section 18.
11. Account Deletion
- Initiate deletion through in-app settings or by contacting support
- Verify your identity through phone number confirmation
- Account and associated personal data deleted within 7 business days
- Transaction records retained as required by law
See our full Account Deletion guide for step-by-step instructions.
12. Children's Privacy
Gropik is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
13. Third-Party Services
Our app may integrate with analytics providers, notification services, and cloud hosting. These providers have access only to data necessary for their specific functions and are contractually obligated to protect your information.
14. Location-Based Services
We use location data to verify delivery availability, calculate ETAs, and route orders efficiently. You can control location access through your device settings, though denying it may prevent us from providing delivery services.
15. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Material changes will be communicated via in-app notification. Continued use of our services after changes constitutes acceptance of the revised policy.
16. Company Rights and Disclaimers
Gropik reserves the right to modify product prices, delivery zones, slots, and minimum order values, and to suspend accounts that violate our policies — all without prior notice. Services are provided "as is" without warranties.
17. Governing Law
This Privacy Policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Guntur, Andhra Pradesh, India.
18. Contact Information & Data Protection
19. Consent and Acceptance
By downloading, installing, or using the Gropik app, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.